Shipping & Delivery
At Secret Sarms, we don't penalise you by charging bulked up postage costs. We offer FREE shipping on all orders.
You'll receive an initial confirmation email when your order has been submitted. Once your payment clears and dispatch information is available, we'll email you an order tracking number. Kindly allow 10-15 business days for the delivery in AU and 7-15 business days for delivery in US and other countries.
Please allow 24-48 hours for processing orders and to receive tracking number/Confirmation of order shipment.
We do not deliver to PO Box since customers are required to sign a receipt on receiving the order. Kindly provide a residential or business order where your order can be delivered.
HOW TO REQUEST A RETURN:
If a product you receive is damaged during shipment, or is not what you ordered, please contact our Customer Service team by emailing email@example.com and provide your name and the order number.
CUSTOMS IMPORT DUTY & TAXES
Please be aware that Secret Sarms is not liable for customs and clearance fees in your country nor are we responsible for holding times of packages by customs.
Our prices on our online store do not include relevant overseas duties and other customs charges you may incur when purchasing and importing to your country.
These costs are determined by your local customs office and are outside of our control. Please familiarise yourself with your country's customs charges and levies prior to placing an order.
Secret Sarms is not responsible if customers are not notified by their country's postal authority that items are awaiting payment of customs duties and taxes. Please keep an eye out on your shipment when tracking number is provided to avoid delays.
If you choose to reject/refuse delivery due to customs fees there will be a $30 return fee deducted from your refund to cover return shipping due to your refusal. This is non-negotiable. If your parcel is returned to us and you would like it re-shipped then a $30 re-shipping fee will be charged.